Refund policy


Clothingmockups.com Digital Products Return Policy

1. Overview

We at Clothingmockups.com strive to provide high-quality digital products and excellent customer service. However, we understand that there may be instances where a return or refund is necessary. This policy outlines the conditions under which we accept returns and process refunds for our digital products.

2. Eligibility for Returns and Refunds

Due to the nature of digital products, we generally do not offer returns or refunds once the product has been downloaded or accessed. However, we will consider refund requests under the following circumstances:

  • Technical Issues: If the digital product is defective or not as described due to technical issues, you may be eligible for a refund.
  • Incorrect Purchase: If you accidentally purchased the wrong product and have not downloaded or accessed it, we may process a refund.
  • Non-Delivery of Product: If you did not receive the product due to issues with delivery (e.g., incorrect email address), please contact us for assistance.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our customer support team at clothingmockups3d@gmail.com with your order details, including your name, order number, and the reason for the refund request.
  2. Provide Proof: If applicable, provide proof of the issue (e.g., screenshots, error messages).
  3. Response Time: Our team will review your request and respond within 3-5 business days.

4. Refund Process

If your refund request is approved, the following steps will occur:

  1. Notification: You will receive an email notification confirming the approval of your refund.
  2. Refund Method: The refund will be processed using the original payment method. Please note that it may take additional time for the funds to be credited to your account, depending on your bank or payment provider.
  3. Non-Refundable Situations: Refunds will not be granted in the following situations:
    • You changed your mind after purchasing the product.
    • You found a similar product at a lower price elsewhere.
    • You do not have the necessary expertise to use the product.

5. Exceptions

In certain situations, we may offer exchanges or store credits instead of a refund. These decisions are made at the discretion of our customer support team.

6. Contact Information

If you have any questions or need further assistance, please contact our customer support team at:

Clothingmockups.com
clothingmockups3d@gmail.com
Kartheia 57B, 4626, Kristiansand S, Norway
PHONE NUMBER: 40341957
VAT NUMBER: 997 043 634

7. Changes to This Policy

We reserve the right to modify this return policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return procedures.

Clothingmockups.com thanks you for your understanding and cooperation.


To start a return, you can contact us at clothingmockups3d@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at clothingmockups3d@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at clothingmockups3d@gmail.com.